Delivery Options
White glove delivery. White glove delivery is available on every item we sell and is handled by our own in-house team or by contracted delivery agents. It includes:
- Pre-assembly of items before delivery, when applicable
- A call ahead to schedule your delivery
- Installation of your items inside your home, placed where you direct
- Removal of all debris and boxes that come with the delivery
Additional services can be arranged if agreed to in advance, such as moving existing furniture to other rooms in your home, delivery to the 2nd story or higher, and/or haul-away of furniture you no longer want. Fees may apply.
You can also choose store pick-up or threshold delivery.
Preparing for Your Delivery
If you expect anything out of the ordinary on delivery day, please let us know before your delivery date. Examples include an unusual floor plan or obstacles such as narrow doorways or hallways, elevators or elevator scheduling requirements, security arrangements, pets, or anything else that might complicate the delivery. A little preparation goes a long way toward solving most of these challenges.
Estimated Shipping Times
The shipping times below are estimates, based on what a “typical” shipment looks like for each product. Items coming from overseas may be held at port for inspection, which can delay a shipment. This is uncommon, but it is outside our control. Estimated shipping times are not a guarantee that your items will arrive within that time frame; however, we will let you know if we expect an unusual delay.
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In-store / in-stock items: shipping time of 1 to 3 weeks
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Non-stock items: shipping time quoted at the time you order
Warranty Information
Every product we sell is guaranteed. We are an authorized dealer for each manufacturer we carry, and with most of them we have long-standing relationships. Because our suppliers value our business, they work with us on your behalf to resolve any warranty claim, should one ever come up.
Warranty coverage differs between brands and between products. For warranty details on a specific item you are considering, please contact the store directly.
Exchange & Cancellation Policy
Our goal is always for you to be a satisfied customer. Please note, however, that Haynes Comfort cannot accept returns of any custom-ordered or non-stock product. If your item arrives damaged or defective, we will work to get a replacement to you as quickly as possible.
Before You Order
Please double-check the sizes and colors you need before placing your order. If an exact color is essential, we strongly recommend ordering samples first.
Leather, wood, and the other materials used to make furniture are natural products, so some variation in grain pattern, texture, color consistency, and similar characteristics is expected. These variations are not considered defects, and items cannot be returned, exchanged, or replaced because of them.
Returns & Exchanges: 14-Day Window
We have a 14-day return and exchange policy. Returns and exchanges must be requested within 14 days of your delivery date, and all of the conditions below still apply.
If the item you are returning is in “like new” condition, you may exchange an in-stock item for any other in-stock item, or have a credit applied toward a custom or non-stock item.
- Additional pickup and/or delivery fees may apply.
- A restocking fee is not our standard policy, but we reserve the right to charge a 20% restocking fee on exchanges.
- Shipping charges cannot be refunded or credited.
Cancellations
Any order that is canceled before it has been entered into production or shipping will be refunded, minus a 10% processing fee. Whether an order can be cancelled ultimately depends on whether we’re able to cancel it with the manufacturer without a charge to us.
Chargebacks: Zero Tolerance
If you try to reverse a credit card charge, whether before or after your order is delivered, your order will be canceled. We will contest the chargeback, and the person or company named in the billing information will be referred to a collection agency. In extreme cases, the person or company named in the billing information will be taken to small claims court in the area of that person’s or company’s billing address.
“Friendly fraud” is theft, and we will treat it as theft. After a chargeback, we will stop working with you on the existing order and will not take on any future orders from you.
Typographical Errors
If a product is listed with an incorrect price (or other important details) because of a typographical error, Haynes Comfort has the right to refuse or cancel any orders placed for that product while it was listed incorrectly, even if the order has already been confirmed and your credit card has been charged. In these situations, we will issue an appropriate credit or refund of the funds you paid.
