Stressless FAQs

Factory-authorized Stressless by Ekornes dealer FAQs.
Call 800-931-9814, 8am–midnight daily.

Common Questions

Get answers from professionals to make the right buying decision. Tax advantages for resident living outside of Florida.

Where are you located?

Haynes Brothers Furniture (AKA HaynesComfort.com) has stores throughout Central Florida. Our main warehouse, logistics center, and corporate offices are at 405 Fentress Blvd, Daytona Beach, FL. We've been at this location since 1946, and for the past decade we've offered Stressless products with professional delivery nationwide.

Do Stressless recliners include the ottoman?

Most Stressless recliners are offered as a chair-and-ottoman package when the model includes an ottoman—look for “with Ottoman” in the product title. The matching ottoman completes the Stressless glide and Comfort systems for full-body support. Call 800-931-9814 to confirm which recliner packages include the ottoman.

Should I call before ordering a Stressless sofa?

For Stressless sofas and sectionals, start with a phone call to 800-931-9814. Specialists help with size, leather grade, color, power options, and layout 8am–midnight daily. Phone-first shopping keeps quotes accurate and ensures you choose the right Stressless sofa before you check out online.

Do you charge Florida sales tax, and do you deliver nationwide?

We deliver Stressless furniture nationwide with white-glove inside delivery and setup. Florida purchases generally include applicable Florida sales tax; many out-of-state shipments do not. Exact tax depends on your ship-to address. Call 800-931-9814 for delivery timing and tax details for your location before you buy.

What is the difference between in-stock and special order?

In-stock Stressless specials ship faster from current inventory in set leathers and sizes. Special-order pieces are built in your chosen leather, size, and base, so lead times are longer. Availability changes often. Call 800-931-9814, 8am–midnight daily, to compare in-stock versus special-order timing for your model.

Do you guarantee the lowest price on Stressless?

Yes. We participate in Stressless factory promotions and offer the guaranteed lowest price allowed by the manufacturer. Call 800-931-9814, 8am–midnight daily, to confirm current recliner and sofa promotions before you order.

What is your return or exchange policy?

We offer a 14-day return or exchange policy so you can buy Stressless with confidence. White-glove delivery and setup are available nationwide. Call 800-931-9814 for return details on your specific Stressless recliner or sofa order.